![]() ![]() This signals the industry need for SMBs to have a trusted and centralized location to quickly access apps that help them grow the business. In fact, a recent survey found that only 21 percent of SMBs integrate their apps without the help of a third party. But the challenge that most SMBs face is that customer service is often disconnected from other areas of the business-shattering any hope of an accurate single view of the customer. Many SMBs are realizing that putting customer service at the heart of their business is a catalyst for growth. The customer and company move forward, happier together.”Ĭustomer Service at the Heart of the Business Drives Growth for SMBs Customers who’ve used Olark live chat fall in love with it because it connects them instantly to the people behind the website and that’s when the magic happens. We champion a brighter future for live chat. “We’re proud to join ’s App Hub on their mission to empower excellent online customer service. It’s just not everywhere,” said Ben Congleton, CEO and Co-Founder, Olark live chat. “The future of online customer service is already here.“The combined power of and NewVoiceMedia’s ContactWorld solution delivers an enhanced level of customer engagement and personalization through Salesforce, enabling companies of all sizes to positively differentiate themselves through world-class customer service.” “Consistent and personalized customer service is what’s demanded by today’s consumer, so businesses must evolve to meet these expectations,” said Jonathan Gale, CEO, NewVoiceMedia.App Hub will help SMBs focus on growing the business, rather than dealing with these integration hassles and the high IT costs to manage them.” However, they will quickly realize they need cost effective ways to integrate and manage these alongside their existing environments. “IDC forecasts global SMB cloud revenue growth of 22 percent over the next five years*, as more SMBs utilize a wider set of cloud apps. “SMB sized firms already drive more than half of global cloud consumption, since they recognize the benefits of using low cost, effectively hosted applications,” said Chris Chute, vice president of SMB Cloud and Mobility Practice, IDC.“The App Hub will help SMBs jumpstart their growth and leverage customer service as a competitive advantage.” “Fast-growing small businesses that succeed today are the ones that place customer service at the heart of their business,” said Leyla Seka, GM and SVP of Salesforce, Salesforce. ![]() , the all-in-one customer support app, allows fast-growing companies such as HotelTonight, SoundCloud and ZenPayroll to deliver awesome customer support and connect with customers in a whole new way. With the App Hub, SMBs now have a single, trusted location where they can quickly deploy apps that enhance customer service, without the cost and hassle of building one-off integrations. Utilizing partner apps that manage everything from e-commerce and email marketing, to telephony and text messaging support, customers can deliver greater levels of customer engagement and have a single, comprehensive view of the customer. The new App Hub is a one-stop shop for SMBs to easily access more than 50 partner apps that help them enhance the customer service experience and accelerate growth. 24, 2014-Salesforce, the Customer Success Platform and world’s #1 CRM company, today launched the App Hub, empowering fast-growing SMBs to leverage customer service to accelerate growth. Utilizing partner apps that manage everything from e-commerce and email marketing, to telephony and text messaging support, customers can now deliver greater levels of customer engagement and have a single, comprehensive view of the customerĭesk.com, the all-in-one customer support app, allows fast-growing companies such as HotelTonight, SoundCloud and ZenPayroll to deliver awesome customer support and connect with customers in a whole new waySAN FRANCISCO-Nov. ![]() The new App Hub is a one-stop shop for SMBs to easily access more than 50 partner apps that help them enhance the customer service experience and accelerate growth ![]()
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